Today is the official release day for “Snow Leopard (also known as Mac OS X 10.6), the next iteration of Apple’s operating system. There’s been little fanfare about this release - perhaps because it has few major new features, but many small “under the hood” improvements. However, I’ll be more than happy to fork out … Read more about ‘Snow Leopard - user experience lies in the details’
August 2009 posts
We published our latest report yesterday looking at the state of play within the online financial price comparison sector. The report, entitled Future comparisons: What’s next for price comparison websites, is now available for free download from this site. We decided to look at financial price comparison sites as this sector has been very visible … Read more about ‘Price comparison report now available’
Being the Office Manager at Webcredible, I’ve been surrounded with user experience professionals for over a year and a half now. Fed up with not being able to converse with any of my colleagues on the subject I’ve decided to take matters into my own hands!!
I recently read ‘The Design of Everyday Things’ by Donald … Read more about ‘User experience books for beginners’
A recent BBC News article discussed the slow uptake of mobile TV (Mobile TV ‘very slow’ to take off). We discussed mobile TV in our Screen Reality report where we discussed the convergence across the PC, TV and mobile phone.
As we predicted, live mobile TV has been slow to take off. Most people won’t plan … Read more about ‘Mobile TV uptake’
Our recent local council website usability report found that many local council websites still have a lot of room for improvement when it comes to usability. However, it seems that Google now wants to help local councils with their online offering with its Local government resource centre.
Offered in partnership with Directgov, LG Communications and the … Read more about ‘Google aims to give local councils an online boost’
Case studies
Our success stories
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
What are you working on?
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End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
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Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
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User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
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Online sales & conversion optimisationIncrease conversion across all your digital channels. Our clients sell more because they reap the benefits of our sales optimisation expertise.
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Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
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Application & product designDeliver the best experience for your customers with intelligent digital applications tailored to your business goals and customer needs.
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Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
About us
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
Get in touch on 020 7423 6320
