The message in the recent weeks is clear: after repeated strikes more and more businesses, especially online retailers, are prepared to desert Royal Mail for alternative suppliers. However, I think it’s not just the strikes that will drive businesses away from Royal Mail. It’s also that Royal Mail has failed to come up with innovative … Read more about ‘Royal Mail will suffer from lack of innovation, not strikes’
October 2009 posts
New SEO and PPC training courses
Over the past few years our training courses in usability, accessibility, writing for the web, CSS and IA have proved very popular. So, we’ve decided to extend our training further into the realms of digital marketing with our new SEO training and PPC training courses. Both are run in partnership with specialist search marketing agency, … Read more about ‘New SEO and PPC training courses’
Guest blog - Opening a bank account
Previously I have spent a lot of time in my posts talking about the endless hassle caused by paperwork, particularly online forms. Recently I had to go and open a student bank account. Trudging to the bank I fully expected there to be a dumper truck waiting for me creaking under the weight of a … Read more about ‘Guest blog - Opening a bank account’
Shortlisted for prize, yet remarkably unusable
I noticed recently that Kentish Town Health Centre, which is my local health centre, was shortlisted for the Royal Institute of British Architects (RIBA) Stirling Prize 2009, and I have to confess to a secret satisfaction that it didn’t win.
Various articles on the awards shortlist describe it as “uplifting for both staff and patients” and … Read more about ‘Shortlisted for prize, yet remarkably unusable’
Ecommerce Expo and ecommerce usability
For the past couple of days a few of us have been over at Earls Court manning the Webcredible stand at Ecommerce Expo. Trenton ran a presentation on improving online conversions and we got plenty of interesting people to the stand. So, all-in-all it was pretty successful, you can check-out some photos from the show … Read more about ‘Ecommerce Expo and ecommerce usability’
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