I’m sure you’ll agree that good quality content, written for the web, is the cornerstone of a good online user experience. We’ve been delivering web writing training courses for years - in fact it’s been one of our most popular courses. Many times we’ve been asked to go one step further and develop an advanced … Read more about ‘New advanced web writing training course for March 2010′
January 2010 posts
I know the title of this blog post may look a bit strange. No, I’m not suggesting that there’s a widespread bug in the Spotify software that prevents me from clicking on ads. Things are a little bit more complicated than that.
Unless you’ve never used Spotify or have always had a Pro account, you’ve probably … Read more about ‘How can Spotify ads make money if I can’t click them?’
Between September and December 2009 we ran a poll on the Webcredible website asking the question of which industry sector has the most difficult to use websites? This may be a pretty generalised survey, which didn’t focus on specific sites, but the results (which we released yesterday) were interesting nonetheless. This is how they turned … Read more about ‘Which industry sector has the most difficult to use websites?’
Forms are common on a wide variety of websites and it’s important that they’re well designed and laid-out. There are many tools and extensions to help with this and one I came across recently is a free CSS form designer extension for Dreamweaver from DMXzone.
It allows you to create forms visually, using a simple drag … Read more about ‘Useful extension for simple CSS forms’
Organisation for a dyslexic can often be a major issue. I make a super effort to keep myself organised. I use an online task management system, (rememberthemilk.com) which syncs with my PDA. Inevitably, however, “the best laid plans of mice and men” go completely wrong, everything falls apart and I end up in a complete … Read more about ‘Guest blog - Disaster day’
Case studies
Our success stories
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
What are you working on?
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End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
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Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
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User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
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Online sales & conversion optimisationIncrease conversion across all your digital channels. Our clients sell more because they reap the benefits of our sales optimisation expertise.
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Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
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Application & product designDeliver the best experience for your customers with intelligent digital applications tailored to your business goals and customer needs.
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Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
About us
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
Get in touch on 020 7423 6320
