Canonical is looking to fix 100 minor user experience issues in Ubuntu with it’s One Hundred Paper Cuts initiative. This is particularly heartening to see as a user experience consultant. In testing we find small usability problems all the time, but the larger usability issues will always (and should) take priority. The major issues … Read more about ‘User experience “papercuts”’

Posts written by Alistair Gray
Google has been showcasing some of their future developments that it will be looking to trial in the next few months and 1 tool that caught my eye is a series of filters/sorts down the left of the search results.
In all my time in this field there’s been very few sites that haven’t been … Read more about ‘Filters and sorts on a web search?’
A survey released by the Gadget Helpline today claims that too much jargon is used when referring to gadgets and technology, with the top 10 terms consumers find most confusing identified.
This is hardly a surprise. Whilst in development most gadgets are known under a codename and these are hard to drop after the grand unveiling. … Read more about ‘Survey says gadget jargon confuses users’
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