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I watched the BBC Panorama programme earlier this week with the added knowing I am on the verge of entering the debate of “Too Much Too Young” on my own doorstep, at home.

Panorama discussed the sexualisation of the young, teenagers.  And as usual, social media popped in the equation, the use of social media by the young.

As a parent of an 11 year old who is beginning to explore the online world, I know at this point of his life I have more knowledge and influence on him than I ever will.  A few more years down the line 1. He’s not going to take notice of me 2. He’s possibly going to be more online savvy than me (hopefully not!) and 3. He’ll think I’m wrong and he will think he knows best!

So how best to address this?

I’ve been thinking about this for some time.  I’m going to approach it with complete transparency.  Give it to him straight and give it to him like a lesson.  What it is, what exists, how to work it, legal side (watch panorama for some interesting thoughts on this) and pros/cons of it all with real life examples.  Above all, what to be careful of with the view of implanting little nuggets of information which will trigger alarm bells in certain situations when he’s older.

Then I got to thinking. Is this part of ICT education now?  It jolly well should be.  There are too many adults using social networks in such a way which scare the life out of me let alone their children .  Furthermore reading in the press, more and more cases of libel concerning individual uses of Twitter, hi-lights even more the need that we have a duty to educate everyone to the same level on online use……and surely that begins in the classroom.

After all, one thing is certain social media is here to stay.

Photo credit: socialmediamixer

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When I was a kid, going to see Santa at Hanningtons in Brighton was one of the highlights of the Festive season. Going through the winter scene (paper mache), onto the special sleigh ride (the decorated lift), meeting Mr C and receiving an exciting gift of a Catch It Cone, was just the best Christmas you could ever want.

Now, however, as the visits to Santa get more ambitious, expensive and the questions about why is Santa at our local garden centre gets harder to answer, I have the perfect solution!  I don’t need to take my kids to see Santa he sends his very own personalised message to them via email!!!

Santa’s message includes their photos, special details about what they need to make extra effort with (i.e. what I am constantly asking them to do), reminder of what they asked for Christmas complete with image (the main toy they are getting, regardless of whether it’s what they wanted) and insider details about the North Pole operations.  Ooh I love the Internet.

Whether it’s tracking Santa on Christmas Eve with Norad or Portable North Pole Santa Console, the kids generally prefer this personalised direct 1-2-1 messaging which they can watch over and over again. My youngest has watched his over and over again, answering Santa’s questions.  And it’s FREE!

Only draw back this year was I had got it wrong. I had got the wrong present! Son no.2 didn’t want the IronMan 2 car…. he wanted SpyGear or Kung Zhu Warrior Hamsters, how did Santa get that wrong?!

So a quick email to Santa just to check and a secret visit to Argos to exchange items and I think we are all sorted for Christmas Day.

There’s a lot in the media about the future of the utility sector with smart metering,  smart grids being green and the tussle of running aging assets versus much needed investment… but there is not so much about focus of the short term… online presence.

Our latest report into the usability of the leading UK energy and water supplier websites shows there is still some way to go in the online user experience for the energy and water market.

What was particularly surprising was there was no difference in average score between the energy suppliers (operating in a deregulated market) and the water companies (non deregulated).

The results were as follows:

Energy suppliers Score out of 5
1. British Gas 4.3
2. Scottish Hydro 4.3
3. First Utility 4
4. Utilita Services Ltd 4
5. Good Energy 3.8
6. EDF Energy 3.8
7. Npower 3.3
8. Green Energy (UK) plc 3
9. Scottish Power 3
10. Ecotricity 2.8
11. E.ON 2.8
12. Equipower (EBICo) 2.3
13. The Utility Warehouse (managed by Telecom plus PLC) 1.3
Water suppliers Score out of 5
1. Thames Water 4.3
2. Anglian Water 4
3. Severn Trent Water 4
4. Southern Water 4
5. Yorkshire Water 3.8
6. South West Water 3.8
7. Wessex Water 3.5
8. United Utilities 3.3
9. Northumbrian Water 2.5
10. Scottish Water 1.8
11. Dŵr Cymru Welsh Water 1.3
12. Thames Water 4.3

Our report looked at an increased number of suppliers this year and is now available to purchase and download.

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Having just purchased a rather nice APPLE Mac to play round with photos and videos, I’m pretty impressed with the face recognition tool in photos.

The photo software supplied allows the user to ‘tag’ photos with names and it will then automatically search for the tagged individual across your entire photo collection, giving you the opportunity to confirm the identity.

Great!! But as with all technology I now expect it everywhere! I want my APPLE to talk to my Facebook profile and integrate the two seamlessly.

Just imagine the future; all the social media applications automatically recognising and tagging faces.  The Face book and Google privacy departments would have a field day collecting and using information about individuals all accidentally (of course).

I can see the headlines now – ‘Caught in the Act!’ – ‘Marriage wrecked by automatic tagging recognition of wife on Face book page’
Combined with the power of geolocation and instant photo tagging…. the mind boggles.

However, there is a limitation with the photo tagging on the MAC.
It does not do pets. At least not yet.

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Our latest ecommerce report, the 5th in the series shows John Lewis topping the chart and winning our Webcredible Ecommerce Excellence Award due to it’s consistent performance.

The report, clearly shows a mature and well developed sector which is experiencing another surge in growth from mobile and social media channels.

What was surprising was the fact some basic areas for website usability for many retailers still needed to improve. For example, websites fail to track viewed items to help make it easier for visitors to shop online, thereby meaning a loss in potential revenue. In addition to this, most websites lost marks by failing to display a highly visible ‘Proceed to checkout’ button. A new guideline for 2010, this is considered to be an important feature and fairly easy to implement, yet continues to be ignored by seven websites.

The criteria used to evaluate the websites takes into account the complete ecommerce experience, including browsing and navigation, the checkout process, searching and product display pages.

The 20 ecommerce websites received total scores out of 100.

To find out more, listen to our expert panel discussion on the report or view the report.

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