Posts written by Danielle Lyon

Facebook makes a profit!

By Danielle Lyon on 18 September 2009

Facebook has just announced these last few days that after 2 and a half years of connecting people and letting them ‘poke’ each other it has finally made a profit.

Webcredible Facebook page

Facebook generates revenue from advertising and sponsored groups and no doubt the social networking site will be focusing on improving its offering for the big brands and businesses in order to maximise its profitability. But how will this impact the current users?

Having acquired FriendFeed and with its move into ‘real time’ it has been following in the footsteps of Twitter, although I think personally they have very different purposes. I view Facebook as being more of a socialising tool than the other sites out there as it is appeals to a wider range of people. With the fastest increasing user demographic being the over 35’s, this demonstrates that the older generations who may not have necessarily grown up with the Internet have found it easy to use and engaging.

However, one thing that will be interesting to see is whether, as Facebook and its users get older, will the broader appeal decrease?  I know I am already bored of having to de-tag myself from hideous childhood photos that my mum/dad/aunties post… and that’s just the start of it!

But back to my point, if the wider appeal does decrease then so will the interest to advertise to a wider audience.

Unfortunately I’m not Derren Brown and I can’t predict lotto numbers or the future, but it will be interesting to see how Facebook changes and moves forward. Or now that it’s finally making a profit should they sell up and quit while they’re ahead (but let’s face it, it’s unlikely to go the way of Friends Reunited)?

User experience books for beginners

By Danielle Lyon on 25 August 2009

Being the Office Manager at Webcredible, I’ve been surrounded with user experience professionals for over a year and a half now. Fed up with not being able to converse with any of my colleagues on the subject I’ve decided to take matters into my own hands!!

The Design of Everyday Things book coverI recently read ‘The Design of Everyday Things’ by Donald Norman and ‘Don’t Make Me Think!’ by Steve Krug, both of these books have helped me to gain some basic understanding of user experience.

The first book I read was ‘The Design of Everyday Things’, and this really opened up my eyes to the importance of ease of use in design. By placing an emphasis on the things you use every day, it helped me relate to the ideas and concepts of user experience. The most interesting and perhaps crucial element I took away from reading the book was the idea of conceptual models, so simply matching the design model to that of the user’s model to create an easy to use design. The other significant thing the book highlights is that the designer is not the end user and should therefore design products and/or services with the user in mind.

The second book I read ‘Don’t Make Me Think’ is specific to web usability and really breaks it down for amateurs like me. The book in Steve Krug’s own words is a ‘common sense approach to web usability’ and focuses on helping you to understand your own web experiences. The book helped me to fully appreciate the role of our user experience consultants and whilst Krug does put an emphasis on common sense, like with many things it’s only obvious once someone has pointed it out to you.

‘The Design of Everyday Things’ and ‘Don’t Make Me Think’, although very different books have definitely given me a good understanding of user experience and I can now converse on a basic level with my colleagues. I am really lucky to have lots of passionate people around me who I can learn from and who knows I may even become a user experience guru in years to come!

Watch this space : )

Photo credit: Rocketraccoon via Flickr / Creative commons

Webcredible Team Day

By Danielle Lyon on 7 July 2009

Every year Webcredible has a Team Day where we all partake in mostly embarrassing team activities for a day.  This year we combined our annual values session, a communications profiling session and to finish off, a nostalgic sports day in Hyde Park.

The values reflect how we all feel about being a Webcredible and enables us to all share a vision and work towards a common goal both internally as a team and with our clients.  These will be updated over the next few days in our History & culture page, check out what we came up with!

The communications profiling session was about establishing our own communication styles and learning to adapt our own styles to suit other people, there are four types of communication styles we talked about:

  • Driver – Fast & short tone, directive, ‘I’, Likes Facts, Assertive
  • Analytical – Logical, speaks long tone, questions, ‘We’, Likes facts
  • Amiable – Mostly ‘we’, open dialogue, question & suggestions, long tone
  • Expressive – Animated, ‘I’, informal, dynamic, fast & inflective

It’s great as we have a good mix of different communication styles within the company, and it was no surprise being the office manager that I am a driver : )

Picture of Webcredible staff on team dayAfter this we hiked to Hyde Park with a nice bottle of Pimms and lots of sports day equipment.  We started gently with some general knowledge questions then got stuck in with egg and spoon races, sack races, bean bag balancing races and plenty more, I think most of us definitely felt the pain the next day!

I must say it was worth all the aches and pain the next day as the winning team got to pie (with a Victoria sponge cake) the two directors of Webcredible!