As an agency working in the digital space we understand social, we advise our clients on it, we use it for customer research, and we know its role in brand marketing and multichannel strategy. However, when asked to present on the future of social media insight and user experience at the Social 2.0 event, we … Read more about ‘Does the user experience industry embrace social media?’
Posts written by Gemma Maidment
I was really intrigued by the new Toyota Yaris advert I saw over the weekend, if you haven’t seen the Yaris rap yet check it out on YouTube…
I actually quite like this ad because it’s different and a bit clever but that’s not really important, what I’m not sure about is if Toyota are really … Read more about ‘Who are you targeting?’
It has taken months of planning, user testing, thinking like our clients, creative concept building, mood boarding, wireframing, re-thinking the information architecture, graphic designing, copywriting, coding, more project coordinating, photoshop-ing, and towards the end of the final month increased blood pressure and not much sleep - all to align our website with our brand strategy and deliver a better … Read more about ‘Our website re-design!’
Apple are launching their new iPad this week! March 16th is the big day, and rumour has it that sales are expected to hit 1 million units on the day of release (although we don’t know how much stock will actually be available).
So, what’s different about the new iPad?
With its new ‘retina’ display, … Read more about ‘Get your apps ready for the new iPad’
Yesterday Barclays launched Pingit, their person to person money transfer app.
The free app from Barclays is predicted to change the way that people and small businesses transfer money by making it easy and quick putting the ability to transfer money right at your finger tips - all you have to do is put in the … Read more about ‘Would you trust your mobile with your money?’
Case studies
Our success stories
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
What are you working on?
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End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
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Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
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User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
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Online sales & conversion optimisationIncrease conversion across all your digital channels. Our clients sell more because they reap the benefits of our sales optimisation expertise.
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Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
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Application & product designDeliver the best experience for your customers with intelligent digital applications tailored to your business goals and customer needs.
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Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
About us
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
Get in touch on 020 7423 6320
