As a User Experience Consultancy we have had years and years of practice in researching and observing people to understand their natural behaviour and interactions with a variety of different digital interfaces. But what is it like to be on the other end of the process, what is it like to be a participant?
Well, yesterday … Read more about ‘Marketers - ever been a user testing participant?’
I came across an article on the BBC News website: ‘Internet’s memory effects quantified in study’ and it made me stop and think - is the Internet genuinely making us stupid? The article discusses a fascinating study that is based on the theory that married couples or long term partners rely on each others’ memories, … Read more about ‘Is the Internet making us stupid?’
Last week at Marketing Week Live! myself and Pete, our Head of User Experience, took the two subject areas of User Experience and Customer Loyalty and explored how they are linked. We presented “I’m sticking with you…” user experience at the heart of your customer loyalty, and discussed how implementing some key areas of user … Read more about ‘“I’m sticking with you…” Can User Experience drive Customer Loyalty?’
I was so excited to be going to Glastonbury for the first time ever this year, but having started a new job a few months ago I hadn’t had any time to think about it, at all. I didn’t even know what bands were playing, except Coldplay and Beyonce of course which the whole world … Read more about ‘Did you use the Glasto2011 app?’
It’s that time of year again when your friends and colleagues are talking about going on holiday but you haven’t booked anything… What is the first thing you do? Well other than despair and wonder if the UK will be hot enough this year not to go abroad (probably not), I usually get online and … Read more about ‘What would influence you to book your holiday online?’
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
Online sales & conversion optimisationIncrease conversion across all your digital channels. Our clients sell more because they reap the benefits of our sales optimisation expertise.
Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
Application & product designDeliver the best experience for your customers with intelligent digital applications tailored to your business goals and customer needs.
Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
Get in touch on 020 7423 6320
Getting some really interesting client projects in at the moment, lots of user experience design and research work for our consultants!
020 7423 6320
61 Southwark Street
London SE1 0HL
United Kingdom
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