Since the iPad was launched, I’ve been curious how this device would be adopted as a working tool by the UX community. Apart from the many project management, mind mapping and sketching apps, there are also a few diagramming apps available for the iPad that could help with creating wireframes and flow charts.
OmniGraffle is one … Read more about ‘iPads in the UX community’
When we talk about customer or user experience in the financial services arena, what do we actually mean? The understanding of banks and banking is not a straightforward concept, and there are different types of banks out there which serve different purposes for different audiences.
To pick apart some of the layers of customer experience that … Read more about ‘What’s different about customer experience in financial services?’
Recently, I was lucky to attend the third DesignJam event in the UK. The concept is simple - 50 people with an interest in UX, web design and/or development are divided into 10 groups and asked to create a design solution for a specified challenge in only one day. The challenge for this third DesignJam … Read more about ‘Time constraints - creativity help or hindrance? (DesignJam)’
The news industry has had a problem in recent years with decreasing readership numbers and advertising revenue. One option that could be embraced to increase retention is a cross-channel experience strategy. This means ensuring that content is available, is usable, and is cross promoted across any channel where a potential consumer might want to read … Read more about ‘Cross-channel experience: which UK news provider does it best?’
Innovation is a popular term these years often used to describe successful business models. For end-products the term is closely connected to ‘novelty’, ‘renewal’ and ‘change’, whereas from a process perspective, innovation is often associated with creative processes for idea generation, which can occur on multiple levels in organisations.
As a user experience consultant, I’m involved … Read more about ‘Innovation and user experience – a balancing act between novelty and familiarity’
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
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