I recently saw a complete version of the silent era vision of the future, Metropolis. What struck me apart from the prophetic glimpses of video-phones, skyscraper living and robots was the user experience of watching a full-length silent film. Initially, I found it alien and didn’t think my attention span, shortened by Youtube and iTunes, … Read more about ‘The user experience of Metropolis’
Posts written by Philip Webb
I’ve been intrigued by the user experience challenge that electronic readers make on physical books. Beyond issues like e-ink and screen sizes, it’s the versatility of the physical books that sets them apart. Book lovers are used to riffling pages, recycling books to their friends, or dropping them on the floor!
E-reader design is at a … Read more about ‘E-readers at a crossroads’
Our recent local council website usability report found that many local council websites still have a lot of room for improvement when it comes to usability. However, it seems that Google now wants to help local councils with their online offering with its Local government resource centre.
Offered in partnership with Directgov, LG Communications and the … Read more about ‘Google aims to give local councils an online boost’
Creating a mood board is a great way to visualise, develop and communicate design concepts. It can be a useful frame of reference for interface/website design, storyboarding, brand design, fashion design - in short any kind of creative endeavour, including those that aren’t explicitly visual. The idea is to collect images and objects that encapsulate … Read more about ‘Great online tool to create a mood board’
Case studies
Our success stories
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
What are you working on?
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End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
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Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
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User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
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Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
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Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
About us
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
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