User experience blog

Online should really mean ‘online’

By Rhodri Buttrick on 23 December 2010

As part of my second year university course, we have to do a Careers module. The motives for this course  are good as it is obviously to encourage us to start thinking about and planning for the future.  Part of the first assignment required us to do a personality test (Myers-Briggs Type Indicator) which they call the “on-line” work.  In fact, it was just a Word Document which should be downloaded and ‘completed’ and then posted in an electronic folder.

Completing the form  entailed:

  1. Selecting one of two answers from 28 questions by ticking either box a or box b.
  2. Adding up the number of a’s and b’s  in four groups on a scoring sheet.
  3. Deciding on the “dominant” characteristics by selecting those with the biggest score.

That may sound simple but:

  • The document’s tick boxes couldn’t be ticked; they used a “tick box font”.
  • The scoring grid was a nightmare for any dyslexic and probably for a lot of other people below.  See the diagram. It even included some un-marked boxes at the bottom, for some reason. Again, the tick boxes were just cosmetic and couldn’t be used in any electronic format.

Despite my good IT skills, I could only do this by printing a copy of the sheets and asking someone to tick the boxes for me (I’d get them muddled up) as we went through the questions and asking them to complete the scoring sheet, again using a pen.  Subsequently, I had to update the Word document to look like the hand-written one as the course director wanted it handed in “on-line”.  I couldn’t visually follow the grid and so asked someone else to transcribe it. This all took about an hour.

Oddly enough, there was an alternative to the Myer-Briggs called the Jung Typology, which was offered as optional background work. It had a similar set of questions and scoring approach. However, this was truly ‘online’. I selected my answers using a radio button on the screen; when the questions were completed, I submitted the answers and the result and analysis was displayed in a way that I could copy and paste into a Word document to file. This took ten minutes.

The lesson is that a little thought by the person who designed this module could have saved everyone a lot of time, which was essentially wasted on non-valued-added “mechanics”.  Anyone designing this type of exercise would be well advised to consider what exactly the participants would actually have to do to complete the assignment.

Lion OS X and Mac App Store – Apple’s ‘app experience’ opens for Mac

By Martin Rosenmejer on 22 December 2010

Apple’s presentation a while ago revealed its plan of launching a new operating system for Mac computers called Lion OS X as a successor to the current Snow Leopard OS X. Together with the new OS, Apple is opening an App Store for Mac similar to the one used for its iPhone and iPad.

Not surprisingly, Steve Jobs told the popular operating system iOS for iPhone and iPad has been a source of inspiration when developing the Mac Lion OS X. Thus, the new Lion OS X has an iOS-like ‘app grid’ via the LaunchPad and the new Mac App Store allows users to download free and paid-for apps from the store via their iTunes account.

From a business perspective, it is attractive for Apple to control the distribution of software. It can reduce software theft, and control and encourage the Mac development community, and require a 70/30 split of the revenue from the developers. Although responses are mixed on sites like MacRumours and Apple Insider, many developers are still eager to give up 30% of revenue for the value of having a distribution channel straight on the desktop of all Mac users (running Snow Leopard or Lion OS X). Fortunately, software will still be available from traditional channels, so users have access to software not approved and controlled by Apple.

The inspiration from the mobile platforms is interesting but maybe not a huge surprise. Simplicity is a keyword within UX these years, thus, it seems obvious to look for design inspiration in the simpler mobile/tablet realm, where Apple is doing so well.

From a user perspective, the new Mac ‘app experience’ offers some interesting elements. The App Store will be convenient with instant access to apps, one click to download and payment via iTunes. Like the iOS App Store, Apple is expected to promote a rich development environment for the Mac Store, where about 70% of the apps will be free.

The installation and update processes will be simple, as the apps will auto-install and auto-update like they do on the iOS App Store. Another element taken from the mobile platform is that apps will auto-save and auto-resume, so the app will launch and reopen to the same work-state as when it was closed. Finally, the Lion OS X brings multi-touch capabilities, but it is still to be revealed how this will work. We can only guess how the user experience will be like, but it is indeed an interesting idea to incorporate the simple and quick ‘app experience’ from the mobile platform to the Mac OS X.

Although the new Lion OS X looks interesting, it is surprising Apple has not included dynamic app icons and/or widgets on the Lion OS X desktop as known from the Android mobile OS and Windows 7. Widgets are ‘mini-apps’ e.g. on the desktop or home screen, which can display live content like a news feed, an updated weather forecast or stock information. With the real estate available, it would have been obvious to integrate widgets as part of the desktop screen. Apple’s grid with one-size app icons on the iOS has been called old fashion, and it could have been interesting if it had taken this a little further with the Lion OS X. It would give the user more options to personalise the desktop, and it is a useful and quick way to receive updates instead of always having to launch an app.

Whereas Apple fans have to wait until next summer for the Lion OS X, the Mac App Store will open in January 2011 and be available for Snow Leopard OS users.

Merging interaction and narrative

By Philip Webb on 20 December 2010

There has traditionally been a tension between the idea of interaction (doing something) and narrative (watching or reading something). The experience of consuming a great film or book isn’t necessarily a passive one but it does differ from the immersive experience of playing a game. And yet the possibilities to combine the two seem so promising.

The trouble is games often struggle to convey narrative – the story can seem bolted on as an afterthought or delivered at clumsy moments between levels. Similarly, attempts at interactive books where readers spontaneously choose the way plots evolve can be unsatisfying because constructing a linear story is an art that novelists spend a lifetime perfecting. Of course, there are notable exceptions such as multi-user games like World of Warcraft where the narrative is something players experience and influence through their participation. Here game designers act more as architects than authors – providing an open environment where the interactions form an unpredictable narrative drama.

The criticism levelled at the poor narrative in games is perhaps reflected by the trend to involve successful authors in game design such as Alex Garland, author of The Beach and writer of 28 Days Later and now the co-writer for new game Enslaved.

new-picture-3Getting the blend of narrative and interaction right in any form of entertainment is an exciting challenge facing designers. The European project NM2 delivered a suite of production tools that allow designers to make entertainment with different levels of narrative structure and audience interaction to serve this appetite. For example, Gormenghast Explore is an interactive dramatisation of a BBC TV adaptation of Mervyn Peake’s sprawling epic Gormenghast which allowed viewers to explore Gormenghast Castle as a way of getting access to the stories of different characters. The showcase productions of the project are aimed at giving viewers control to explore the narrative in their own way so that it’s fresh and coherent with every new visit.

The trend towards convoluted long-running TV series like Battlestar Galactica, Lost and Heroes also suggests an appetite for shows with non-linear narratives. The NM2 production tools could allow such shows to be designed from scratch, allowing viewers to follow a particular character or sub-plot or remain in a fixed location.

For more about the relationship between narrative and interaction check out Hamlet on the Holodeck by Janet Murray or Pause and Effect: The Art of Interactive Narrative by Mark Stephen Meadows.

Personalised message from Santa

By Claire Savage on 17 December 2010

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When I was a kid, going to see Santa at Hanningtons in Brighton was one of the highlights of the Festive season. Going through the winter scene (paper mache), onto the special sleigh ride (the decorated lift), meeting Mr C and receiving an exciting gift of a Catch It Cone, was just the best Christmas you could ever want.

Now, however, as the visits to Santa get more ambitious, expensive and the questions about why is Santa at our local garden centre gets harder to answer, I have the perfect solution!  I don’t need to take my kids to see Santa he sends his very own personalised message to them via email!!!

Santa’s message includes their photos, special details about what they need to make extra effort with (i.e. what I am constantly asking them to do), reminder of what they asked for Christmas complete with image (the main toy they are getting, regardless of whether it’s what they wanted) and insider details about the North Pole operations.  Ooh I love the Internet.

Whether it’s tracking Santa on Christmas Eve with Norad or Portable North Pole Santa Console, the kids generally prefer this personalised direct 1-2-1 messaging which they can watch over and over again. My youngest has watched his over and over again, answering Santa’s questions.  And it’s FREE!

Only draw back this year was I had got it wrong. I had got the wrong present! Son no.2 didn’t want the IronMan 2 car…. he wanted SpyGear or Kung Zhu Warrior Hamsters, how did Santa get that wrong?!

So a quick email to Santa just to check and a secret visit to Argos to exchange items and I think we are all sorted for Christmas Day.

Move vs Kinect - sales update

By Alistair Gray on 15 December 2010

Both Playstation Move and Microsoft Kinect have hit the shops in the last couple of months.

Which is doing better? Well, they’ve both hit big worldwide sales recently (Kinect has sold a reported 2.5m worldwide in just 25 days, while Sony have reported shipping 4.1m Move units to suppliers since its release in September - registration required), so I’d say both companies will be patting themselves on the back.  The big factor will be the Christmas sales (not long to go!).

I own a Playstation Move myself, and I must say it’s a very impressive piece of kit.  I’ve yet to play with a Kinect, but they look fun too.

We will be publishing an article looking at the big motion control releases soon, so watch this space!

Picture credit: DifferentVideos.info