On a recent trip out of Victoria Station in the morning rush hour to visit a client, I nearly forgot that my Oyster card doesn’t take me further than the end of the zone map. No bother I thought, I’ll buy a ticket instead. I then proceeded with one of my most frustrating transactions and … Read more about ‘Automated services: One-size-fits-all frustrates many’
Posts tagged with 'Accessibility'
So Eurogamer Expo has come to a close. Another year, another great show. For those who don’t know, it’s the largest games exhibition in the UK, and was able to boast some very big titles this year (including a few I’m very excited about - not sure how I’m going to find time to play … Read more about ‘Eurogamer Expo 2011 - summary of our top finds!’
The results are in! Kicked off in my last post ‘What about the 55+ mobile phone market?‘ my survey on mobile phones with a particular focus on people over 55 years old is complete! Some of which are refreshingly quite contrary to stereotypical views of the ‘older generation’. Please keep in mind that this survey … Read more about ‘Mobile survey results! Is the 55+ market satisfied?’
As mentioned in previous blogs, my dyslexia/dyspraxia means the only way I can do my exams is by using speech recognition. Speech recognition software is trained specifically by each user and the hardware also has to be personalised. Changing the microphone or sound card can make the difference between good and terrible accuracy. For this … Read more about ‘Can the use of different colours help usability?’
In a previous blog I wrote about the pros and cons of the Bibliography function in Microsoft Word. Overall I think this built-in feature is very useful, certainly quicker than the alternative of manually writing the Bibliography.
Despite being more or less happy with the word Bibliography I thought I would try a … Read more about ‘Bibliographies and reams of electronic photocopies’
Case studies
Our success stories
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
What are you working on?
-
End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
-
Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
-
User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
-
Online sales & conversion optimisationIncrease conversion across all your digital channels. Our clients sell more because they reap the benefits of our sales optimisation expertise.
-
Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
-
Application & product designDeliver the best experience for your customers with intelligent digital applications tailored to your business goals and customer needs.
-
Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
About us
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
Get in touch on 020 7423 6320
