Our clients sometimes want to know how to make their content engaging. This is the Holy Grail – publishing content that site visitors will want to stay for. So, content writers are duly called in, UX designers make the content easy to find, and visual designers make it look appealing. And the result is…well, often … Read more about ‘What is engaging content?’
Posts tagged with 'Digital marketing'
As an agency working in the digital space we understand social, we advise our clients on it, we use it for customer research, and we know its role in brand marketing and multichannel strategy. However, when asked to present on the future of social media insight and user experience at the Social 2.0 event, we … Read more about ‘Does the user experience industry embrace social media?’
Apple are launching their new iPad this week! March 16th is the big day, and rumour has it that sales are expected to hit 1 million units on the day of release (although we don’t know how much stock will actually be available).
So, what’s different about the new iPad?
With its new ‘retina’ display, … Read more about ‘Get your apps ready for the new iPad’
As part of the multi-channel shopping experience analysis for this year’s Retail multichannel experience report (coming soon – watch our twitter feed for its release!) I evaluated how well companies make their customers aware of the different channels they do business through. So, for example, do high street bricks-and-mortar stores champion ecommerce channels or other … Read more about ‘Beware – security guard!’
Over the weekend I introduced my grandfather to QR codes, perhaps a little ambitious and I have to admit that although he loved the concept, I don’t think he will ever have the technology to really use it. It really got me thinking though. I know how amazing QR codes could be, they could facilitate … Read more about ‘Are QR codes living up to their potential?’
Case studies
Our success stories
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
What are you working on?
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End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
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Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
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User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
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Online sales & conversion optimisationIncrease conversion across all your digital channels. Our clients sell more because they reap the benefits of our sales optimisation expertise.
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Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
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Application & product designDeliver the best experience for your customers with intelligent digital applications tailored to your business goals and customer needs.
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Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
About us
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
Get in touch on 020 7423 6320
