For the past couple of days a few of us have been over at Earls Court manning the Webcredible stand at Ecommerce Expo. Trenton ran a presentation on improving online conversions and we got plenty of interesting people to the stand. So, all-in-all it was pretty successful, you can check-out some photos from the show … Read more about ‘Ecommerce Expo and ecommerce usability’
Posts tagged with 'Retail'
Step into middle England’s best loved department store, stroll through haberdashery to the audio visual department where an awfully well brought-up young man will bend over backwards to find the right TV for you - then go to dixons.co.uk and buy it.
The text above, one of a recent series of advertising messages by Dixons won’t … Read more about ‘Do you need high-street advice to buy online?’
Jon and I attended the IMRG workshop on interactive marketing yesterday. We really enjoyed the session and like all IMRG events we met some great new people there, as well as old friends.
One particularly interesting topic of discussion was on the use of digital video as part of the online retail experience. There were good … Read more about ‘Using videos on your product pages - a good idea?’
I had a very refreshing experience last week. I was invited to speak at the IMRG Usability Workshop in London. The IMRG is the leading industry body for global e-retailing. I wrongly assumed it would be a line-up of user experience practitioners preaching to the not-yet-converted or just slightly sceptical audience of e-retailers about the … Read more about ‘The IMRG Experience’
The last couple of weeks have seen some interesting developments in the retail sector. A few highlights include:
Woolworths, the brand that went into administration at the end of November has come back to life online. The launch was quite successful with 20,000 visitors within the first few hours but the local convenience, which was one … Read more about ‘What’s new in retail?’
Case studies
Our success stories
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
What are you working on?
-
End-to-end customer experienceJoin up your customer touchpoints to deliver the best possible digital experience that is proven to deliver outstanding business results
-
Customer loyalty & retentionEnsure your brand promises are delivered through your digital channels so that your customers return and bring others with them
-
User experience of digital touchpointsMake sure all your customer touchpoints consistently deliver the very best in user experience, design and usability.
-
Online sales & conversion optimisationIncrease conversion across all your digital channels. Our clients sell more because they reap the benefits of our sales optimisation expertise.
-
Digital strategyGet ahead of the competition with a customer-centred digital strategy designed to deliver long-term business success.
-
Application & product designDeliver the best experience for your customers with intelligent digital applications tailored to your business goals and customer needs.
-
Mobile & tablet strategyImprove your mobile & tablet propositions with innovative, cutting-edge interface designs that work for you and your customers.
About us
A pioneering customer experience agency, we create and perfect digital interfaces that deliver business success.
Get in touch on 020 7423 6320
