Last week I had the privilege of presenting at Figaro Digital - Design & User Experience Seminar. It was certainly a good event with an interesting debate on whether or not research is worthwhile (you can probably guess which side of the discussion I was on).
My presentation - which you can browse through below - … Read more about ‘Ecommerce - optimise your conversion rates’
Yesterday Barclays launched Pingit, their person to person money transfer app.
The free app from Barclays is predicted to change the way that people and small businesses transfer money by making it easy and quick putting the ability to transfer money right at your finger tips - all you have to do is put in the … Read more about ‘Would you trust your mobile with your money?’
On a recent trip out of Victoria Station in the morning rush hour to visit a client, I nearly forgot that my Oyster card doesn’t take me further than the end of the zone map. No bother I thought, I’ll buy a ticket instead. I then proceeded with one of my most frustrating transactions and … Read more about ‘Automated services: One-size-fits-all frustrates many’
Since the iPad was launched, I’ve been curious how this device would be adopted as a working tool by the UX community. Apart from the many project management, mind mapping and sketching apps, there are also a few diagramming apps available for the iPad that could help with creating wireframes and flow charts.
OmniGraffle is one … Read more about ‘iPads in the UX community’
There’s a usability issue so common that I’ve lost count of the number of times I’ve seen customers stumble on it. At first glance it might not be an obvious usability issue, but years of user testing and user research later it proves to be a problem for a large proportion of users across a … Read more about ‘Most common checkout usability issue ever?’
Hotels.comHotels.com gained a much stronger competitive advantage due to a great mobile strategy
MacmillanMacmillan got fantastic results from our work, including a 50% reduction in mobile homepage drop-offs
Hitachi CapitalHitachi Capital now delivers a market-leading online proposition and the best user experience possible
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