A hot topic in the mobile user experience world right now is - will Nokia win back a larger share of the smartphone market with ‘Glanceable Design’?
I recently read an interesting interview in the Guardian with Nokia’s VP of design Marko Ahtisaari.
Nokia had been a front-runner in innovative mobile design for so many years, it … Read more about ‘‘Glanceable design’ - a great user experience innovation?’
How many times did you end up sketching the “perfect idea” for a website page or feature, only to realise later on that you’ve missed something important, and adding it means you have to rethink your concept from scratch? Or, when you’ve got a few alternative sketches, you don’t know where to start?
Even when you’ve … Read more about ‘Before you start sketching’
In our recent Retail multichannel customer experience report, we found that nearly all of the brands we researched performed poorly in their communications with the customer after a purchase has been made and the product has been delivered. It was the lowest scoring guideline in the report with an average of 1.5 points out of 5.
Keeping in … Read more about ‘What’s the worst area of customer experience in e-commerce?’
Since the iPad was launched, I’ve been curious how this device would be adopted as a working tool by the UX community. Apart from the many project management, mind mapping and sketching apps, there are also a few diagramming apps available for the iPad that could help with creating wireframes and flow charts.
OmniGraffle is one … Read more about ‘iPads in the UX community’
There’s a usability issue so common that I’ve lost count of the number of times I’ve seen customers stumble on it. At first glance it might not be an obvious usability issue, but years of user testing and user research later it proves to be a problem for a large proportion of users across a … Read more about ‘Most common checkout usability issue ever?’
