Here’s an interesting website design issue that I came across the other day. I wonder how many companies make the error of seemingly putting internal business process and requirements ahead of the needs of their customers when designing interaction points?
I tried using the Aer Lingus website to check in online and print a boarding pass. … Read more about ‘Don’t forget to design the interface!’
Last week I attended Forum Oxford, an annual conference on new trends in mobile technology. Delegates ranged from mobile technology and strategy writers and researchers, to representatives from the large brands to smaller companies offering mobile products and services. Because the conference was quite small, it allowed for good Q&A sessions and a lot of … Read more about ‘The Future of Mobile’
As part of the multi-channel shopping experience analysis for this year’s Retail multichannel experience report (coming soon – watch our twitter feed for its release!) I evaluated how well companies make their customers aware of the different channels they do business through. So, for example, do high street bricks-and-mortar stores champion ecommerce channels or other … Read more about ‘Beware – security guard!’
A few months ago I ran workshops at UXcamp Europe and UXcamp London on How to make decisions collaboratively (without killing each other) using the KJ method. The KJ method was invented by Jiro Kawakita and is a brainstorming method which helps groups reach consensus quickly and accurately especially when it involves prioritising something. A … Read more about ‘Fancy UX terms - what does it mean across continents?’
I recently ran workshops at UXcamp Europe and UXcamp London on How to make decisions collaboratively (without killing each other) using the KJ method. The KJ method was invented by Jiro Kawakita and is a brainstorming method which helps groups reach consensus quickly and accurately especially when it involves prioritising something. Step-by-step instructions on how … Read more about ‘How to make decisions collaboratively (without killing each other)’
