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How to study mobile behaviour - an ethnographic perspective (in usability & user research articles)
Featured report Multichannel Retail Customer Experience Report 2011
Provides full analysis, guidelines, and real examples that review the state of cross-channel brand experience in the retail sector
Latest blog posts
- 17 February 2012
- Would you trust your mobile with your money?
- 14 February 2012
- Next wins top digital experience... almost
- 10 February 2012
- Automated services: One-size-fits-all frustrates many