Mobile & tablet user testing (inc. iPhone & iPad)
Mobile phone user testing (including iPhone user testing) and other mobile device testing (such as iPad user testing) allows us to evaluate the user experience of your website or mobile app on mobile devices. We'll produce design recommendations that will:
- Help you optimise your website or application for use on mobile devices
- Make it easier to use your services on touchscreen devices like the iPhone and iPad
- Improve the usability across platforms and operating systems, including web browsers, iOS, Android, Microsoft etc.
Webcredible rapidly understood our complex service constraints, applying their expertise to produce powerful yet practical usability improvement recommendations.
Anthony Bowyer-Lowe, Yamaha (see more testimonials)
Why Webcredible for mobile and tablet user testing?
Webcredible is one of the UK's leading user experience agencies and we've conducted 100s of user testing projects over the years. On average, we run user testing sessions every single working day of the year across web, iPhone and iPad.
We're passionate about mobile user experience and keep up-to-date on the latest trends in mobile interfaces and products. We fully understand iPhone and iPad usability requirements, allowing us to provide you with actionable cutting-edge recommendations.
Our mobile user testing facilities
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Our mobile user testing facilities are designed to ensure that participants can use their mobile phone (e.g. iPhone) or tablet (e.g. iPad) in a natural way. Our flexible labs allow us to carry out iPhone user testing and iPad user testing in either a living room or office-type environment.
Our client viewing room can seat up to 10 people comfortably. You can view an enlarged live streaming video of the participant's mobile phone screen, as well as see them through a one-way mirror (great for seeing their body language).
At the end of the testing we'll provide you with video recordings of each mobile user testing session. However, viewing participants using your mobile website or app live is an eye-opening experience so we strongly recommend you come watch.
Our mobile user testing process
The user testing process for iPhone, iPad, other mobile phones and other portable devices typically includes the following stages:
- Planning
We'll work very closely with you to thoroughly plan the mobile user testing sessions around your mobile strategy and business objectives. We'll precisely define the research objectives, scenarios, mobile/tablet operating systems (e.g. iPhone, iPad) and who we're going to recruit for the mobile user testing. - Recruitment
We usually recruit 6-15 participants through our specialist partner recruiters. We're able to find users who fit any criteria, such as owners of specific brands or models of mobile phones, or people who have certain types of mobile web browsing or app use behaviour. - Facilitating sessions
We'll facilitate the 1-on-1 mobile user testing sessions with participants always thinking aloud. Our moderators are expertly trained to ask questions and elicit thoughts in a non-biased and neutral manner. - Expert analysis
Immediately after the mobile user testing sessions, we'll review all the findings. We'll discuss all the issues and brainstorm a large number of possible solutions for your iPhone or iPad website or app. - Recommendation-focused reporting
We usually deliver a report, presentation and workshop, with all deliverables being highly recommendation-driven, easy-to-understand and tangible. How we report back to you depends on what we're testing and your requirements.
Timescales & pricing for mobile user testing
A mobile & tablet user testing project typically lasts for 2-5 weeks, depending on the scope. The pricing also depends on the scope - please get in touch so we can talk through your mobile, iPhone & iPad user testing requirements to enable us to provide you with a quote.
What next?
Please contact us by phone on 020 7423 6320 or by e-mail at info at webcredible.co.uk. Whether you'd like iPhone user testing, iPad user testing or testing with another mobile/tablet device, we'll discuss your mobile user testing needs and requirements with no pushy sales pitch and no obligation to you.
