Strategy & planning workshops
Working together on a plan
Our strategy & planning workshops bring together a wealth of internal and external research & insights, to build a robust strategic plan.
We'll help you build a robust plan and customer experience strategy, aligning all key stakeholders within your organisation to a common vision.
Deliverables from strategy & planning workshops
Getting the strategy right is key to ensuring an outstanding customer experience for your brand. Our highly interactive workshops are a great way to finalise this internally, delivering:
- A view of all the research and findings brought together and collaboratively collated to form a vision, strategy and implementation plan
- A precise and actionable plan-of-action that everyone in your organisation is bought into and can deliver on
- The highest possible RoI for your brand customer experience
- A method of team motivation for subsequent user experience design and testing stages
You know your business best, so spending time finalising these key decisions will make any next steps much more productive and successful. We're highly experienced at running strategy workshops, with 1000s of stakeholders having taken part in our interactive workshops over the years.
Success stories
Our work consistently helps our clients meet and exceed their targets. Some of our success stories include:
- 36% increase in made-to-order online revenues for Laura Ashley
- 50% reduction in mobile homepage drop-offs for Macmillan Cancer Support
- 44% conversion improvement and a 168% uplift in leads for Propertywide
- 80% increase in hotel 'look-to-book' conversions for Thomson
Our methodology
- Our workshops are highly participatory and fun. We'll most likely need a large room with a flip-chart and lots of blu-tack.
- Using the input from both customer research and stakeholder requirements gathering, we facilitate a full strategy & planning workshop with your team. This ensures the strategy and actions to achieve it are both fully clear.
- Finally, we'll write up and deliver the agreed customer experience vision, strategy and delivery template.
The big picture
Strategy workshops are the last process in our customer experience strategy service as they pull together all of the insights & user research, market analysis and internal analysis. Collaboratively finalising the strategy brings the whole team on board to deliver it and move into the user experience design stages of a project.
Contact us
Get in touch with us on 020 7423 6320 or e-mail hello at webcredible.co.uk to discuss your customer experience strategy & planning workshop needs and requirements.
Hotels.com
Macmillan
Hitachi Capital
