Site map
Home
- Case studies - See who we've worked with and the outstanding results that we've achieved
- About us - Find out all about us, where we've come from and what we're up to
- Our thinking - Read our blog and reports and become a user experience & web design expert
- Contact us - Reach us by phone, fax, e-mail, post, or through our online form
- Careers - See what vacancies are available to come join our growing team
- Privacy policy - How your rights are protected
Training academy
- User experience training stream
- Web accessibility training - Find out what you really need to do in order to make your site fully accessible
- Web usability training - Learn how to implement usability enhancements and conduct usability research
- Usability testing training - Find out how to plan, run and analyse your own usability tests
- Information architecture (IA) training - Discover how to precisely structure & design your website around your users' needs
- Prototype with Axure training - Learn to create wireframe prototypes quickly and easily using Axure RP Pro
- Mobile user experience training - Learn how to plan, create and execute the best possible mobile presence for your organisation
- Ethnography training - Learn how to undertake ethnographic research and how it can be applied to design new technologies & interfaces
- Website optimisation training stream
- Google Analytics training - Discover how to understand and interpret exactly what users are doing on your site
- Google Analytics training - advanced - Learn how to implement advanced reports and filters and enhance your analysis
- SEO training - Learn how to manage a highly successful search engine optimisation strategy
- SEO training - advanced - Find out the advanced SEO techniques to get your website right to the top of the search engines
- Online copywriting training stream
- Web writing training - Learn to write and maintain effective online content for your website
- Web writing training - advanced - Discover how to plan and implement the best possible online copy for any audience
- Web development training stream
- CSS training - intermediate - Develop your CSS skills and become a more confident web developer
- CSS training - advanced - Discover how to take CSS to the edge and lose the tables
- CSS3 training - Learn all about CSS3, what it does & what you can start using today!
- jQuery training - Learn how to use jQuery to create innovative & interactive JavaScript functionality
- HTML5 training - Learn all about HTML5 & find out what features are already being supported
- Online marketing training stream
- Social media training - Learn how to set up, manage, optimise & report on any social media campaign
- Social media training - advanced Learn how to manage a social media campaign that delivers outstanding results
Facilities hire
- Usability lab hire - Rent out our purpose-built labs and run your own usability testing sessions
- Focus group & market research facilities - Our meeting rooms for hire offer the ideal environment for focus groups and user interviews
What we do (what you're working on)
- End-to-end customer experience - Develop an end-to-end customer experience strategy to deliver outstanding business results
- Customer loyalty & retention - Make sure your brand promise is delivered and maintain high levels of customer engagement
- User experience of digital touchpoints - Ensure that all your customer touchpoints deliver the best in user experience, design and usability
- Online sales & conversion optimisation - Sell more through your digital channels with our sales otimisation expertise
- Digital strategy - Get a digital strategy that gives your business better brand advocacy and success
- Application & product design - Make your digital applications successful and ensure the best experience for your customers
- Succesful mobile propositions - Get innovative and highly succesful mobile & tablet experiences to take full advantage of this lucrative media
What we do (our services)
- Strategy & planning - We deliver highly innovative strategies to drive your brand customer experience
- Business requirements gathering - Have us gain an in-depth understanding of you staff, processes and business goals
- Target market & competitor analysis - Gain a new perspective on how your brand can attain more customers
- Personas & scenarios - Have us identify your key audience groups and their goals and needs
- Customer journey maps - Optimise customer journeys to deliver the most efficient interaction with your customers
- Strategy & planning workshops - Finalise your customer experience strategy with all key stakeholders aligned
- Insights & user research - We get inside the minds of your customers to develop truly user-centred strategies
- Diary studies - Fully understand natural user behaviour and get some of the best customer insights
- In-depth interviews - Get truly into the minds of your users to uncover their goals and needs
- Focus group research - Find out what people want from your website and how they want it to work
- Online surveys - Validate qualitative research to test the needs of your customers
- Social media research - Measure and observe how your customers use social platforms
- Ethnography - Have us study users in their own natural environment to understand what makes them tick
- Card sorting - Have us create a site map structured around the way your users think
- User experience design - We create visually stunning customer-centred designs that achieve your business goals & KPIs
- Information architecture - Receive a site map & wireframes optimised around your business goals and user needs
- Interaction design & user interface design - Have us develop a wireframe prototype for complex interactions
- Creative workshops - Gain high levels of buy-in for your visual assets by gathering all of your creative ideas
- Visual design - Bring your digital platforms to life and receive intelligent, hard working designs
- Mobile interface design - Make your digital content available to your customers in their everyday lives
- Copywriting - Have the editorial content and style for your digital platforms delivers your brand personality
- Front-end build - Get immaculate HTML, JavaScript & CSS templates that you can plug into your CMS with ease
- Testing & evaluation - We perfect digital products, ensuring long-term success by testing them with your customers
- User testing - Test your website with real people carrying out real tasks in this eye-opening experience
- Remote user testing - Have us conduct user testing with large samples across wide geographic areas
- International user testing - Get a truly global user testing solution with our international reach
- Mobile & tablet user testing - Find out what your users really think about your iPhone or iPad app or website
- Eye tracking - Discover precisely what users do and don't look at on your website
- Expert usability evaluation - Receive specific recommendations on how to increase your website's usability
- Accessibility evaluation - Receive specific recommendations on how to increase your website's accessibility
- Accessibility testing - See first-hand the problems special needs' users have on your website
