Site map

What we do

• Your goals
  • End-to-end customer experience - Develop an end-to-end customer experience strategy to deliver outstanding business results
  • Customer loyalty & retention - Make sure your brand promise is delivered and maintain high levels of customer engagement
  • User experience of digital touchpoints - Ensure that all your customer touchpoints deliver the best in user experience, design and usability
  • Online sales & conversion optimisation - Sell more through your digital channels with our sales otimisation expertise
  • Digital strategy - Get a digital strategy that gives your business better brand advocacy and success
  • Application & product design - Make your digital applications successful and ensure the best experience for your customers
  • Succesful mobile propositions - Get innovative and highly succesful mobile & tablet experiences to take full advantage of this lucrative media
• Our services
  • Customer experience strategy - We deliver highly innovative strategies to drive your brand customer experience
  • Insights & user research - We get inside the minds of your customers to develop truly user-centred strategies
    • In-depth interviews - Get truly into the minds of your users to uncover their goals and needs
    • Focus group research - Find out what people want from your website and how they want it to work
    • Persona & scenarios - Have us identify your key audience groups and their goals and needs
    • Card sorting - Have us create a site map structured around the way your users think
  • User experience design - We create visually stunning customer-centred designs that achieve your business goals & KPIs
    • Information architecture - Receive a site map & wireframes optimised around your business goals and user needs
    • Interaction design & user interface design - Have us develop a wireframe prototype for complex interactions
    • Front-end build - Get immaculate HTML, JavaScript & CSS templates that you can plug into your CMS with ease
  • Testing & evaluation - We perfect digital products, ensuring long-term success by testing them with your customers
    • User testing - Test your website with real people carrying out real tasks in this eye-opening experience
    • Remote user testing - Have us conduct user testing with large samples across wide geographic areas
    • International user testing - Get a truly global user testing solution with our international reach
    • Mobile & tablet user testing - Find out what your users really think about your iPhone or iPad app or website
    • Eye tracking - Discover precisely what users do and don't look at on your website
    • Expert usability evaluation - Receive specific recommendations on how to increase your website's usability
    • Accessibility evaluation - Receive specific recommendations on how to increase your website's accessibility
    • Accessibility testing - See first-hand the problems special needs' users have on your website
• Training courses
  • User experience training stream
    • Web accessibility training - Find out what you really need to do in order to make your site fully accessible
    • Web usability training - Learn how to implement usability enhancements and conduct usability research
    • Usability testing training - Find out how to plan, run and analyse your own usability tests
    • Information architecture (IA) training - Discover how to precisely structure & design your website around your users' needs
    • Prototype with Axure training - Learn to create wireframe prototypes quickly and easily using Axure RP Pro
    • Mobile user experience training - Learn how to plan, create and execute the best possible mobile presence for your organisation
  • Website optimisation training stream
    • Google Analytics training - Discover how to understand and interpret exactly what users are doing on your site
    • SEO training - Learn how to manage a highly successful search engine optimisation strategy
    • SEO training - advanced - Find out the advanced SEO techniques to get your website right to the top of the search engines
  • Online copywriting training stream
    • Web writing training - Learn to write and maintain effective online content for your website
    • Web writing training - advanced - Discover how to plan and implement the best possible online copy for any audience
  • Web development training stream
    • CSS training - intermediate - Develop your CSS skills and become a more confident web developer
    • CSS training - advanced - Discover how to take CSS to the edge and lose the tables
    • CSS3 training - Learn all about CSS3, what it does & what you can start using today!
    • jQuery training - Learn how to use jQuery to create innovative & interactive JavaScript functionality
    • HTML5 training - Learn all about HTML5 & find out what features are already being supported
  • Online marketing training stream
    • Google AdWords (PPC) training - Find out how to deliver a PPC campaign that delivers outstanding results at minimum cost
    • Social media training - Learn how to set up, manage, optimise & report on any social media campaign
  • Web writing e-learning course - Give your team or organisation the skills to write great copy for your website
• Facilities hire
  • Usability lab hire - Rent out our purpose-built labs and run your own usability testing sessions
  • Focus group & market research facilities - Our meeting rooms for hire offer the ideal environment for focus groups and user interviews
  • Training facilities & room hire - Training facilities and rooms for hire in London. Lunch / meeting room and refreshments included.