What would be the key factor in purchasing a content management system?
From June 2009 - September 2009 we asked you, 'What would be the key factor in purchasing a content management system?' 1021 of you responded with the following results:
- Brand name 131 votes (13%)
- Functionality/feature set 226 votes (22%)
- Support on offer 15 votes (1%)
- Price 78 votes (8%)
- Ease of use 214 votes (21%)
- Ability to customise functionality 161 votes (16%)
- License (open source/proprietary) 94 votes (9%)
- Security 47 votes (5%)
- None of the above 55 votes (5%)
Why you voted this way
A big thank you to all of you that took the time to tell us why you voted how you did. Some of our favourite comments from you, divided up by how you voted, are:
Brand name
A product from a reputable well known brand has that reassurance when it comes to purchasing.
Anon
Functionality/feature set
The functionality makes or breaks a CMS. It doesn't matter if it's open source, a bit pricier, etc. as long as it can get the job done. Unfortunately, it's difficult to find a CMS with all the features we need, or that can be customised, and is usable and accessible.
Anon
I've worked with a CMS which didn't have adequate functionality and the frustration is enormous. It's just not worth it, no matter how cheap!
Sue Wilkins, Wellington, New Zealand
Support on offerd
Support is key to the successful integration of a web CMS into the business.
Anon, UK
Price
In short, money is tight for the business right now.
Anon, MA, USA
I was undecided between price and ease of use, but price edged it, as a lot of the time I am on a tight budget.
Anon
Ease of use
Ease of use has to be the main consideration because in a local authority setting, the CMS is being used to encourage publishing by a wider community, if they were unable to use it easily, it would defeat the purpose of installing the CMS and would mean that a community resource (online content) is unlikely to be maintained and kept up to date.
Debbie Legall, Chatham, UK
CMS's should be primarily focused to give the end user full control of the content on their site with ease and simplicity.
Jamie Mckniff, Bradford, UK
Ability to customise functionality
Ability to customise functionality is critical for the longevity of the website CMS in my point of view, because during the process of site construction some features can be inefficient and others superfluous.
Mariana, Porto, Portugal
License (open source/proprietary)
If it's open source, I'm able to modify it myself, so functionality/feature set can be expanded, ability to customise can be altered, ease of use can be altered, security can be altered, etc. I also trust open source to be more secure as it is open for anyone to scrutinise and inform the developers (or change themselves) to make it better.
Anon
No interest in investing in something that isn't properly customisable. This doesn't end with just seeing the code and being able to change it. A bad license will prevent (even unintentionally) from having the freedom to do what you need.
Dusty Wilson, KS, USA
None of the above
I think that the most important things are that it produces correct HTML and works well in all browsers.
Jens Bauer, Denmark
Contact us
Please contact us by phone on 020 7423 6320 or by e-mail at info at webcredible.co.uk. We'll discuss your user experience research & design needs and requirements with no pushy sales pitch and no obligation to you.
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