Usability & user research articles
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- How to study mobile behaviour - an ethnographic perspective
- Read this article and learn how to get a true perspective of how people shop using their smartphones and create a great mobile customer experience based on real behaviours
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- A guide to conducting Contextual Inquiry user research
- Learn how to get under their skin and improve customer experience with this quick guide to Contextual Inquiry modelling, a technique for studying users in their natural environment and sorting the data into easy to analyse models.
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- Tree testing: an important step early in the web design process
- Illogical information structure leads to bad user experience. Read this article on tree testing and make sure you get it right so your users can find what they are looking for.
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- Diary Study guide: how to get the best results from diary study research
- A diary study is a useful tool to help learn about user behaviour as it provides a record of thoughts and actions in context. Read this guide to master the art of diary study research.
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- Alpha.gov.uk - A quick usability review
- Alpha.gov.uk has been designed with customer experience and user needs at the top of the agenda. Read this article for an initial review and further thoughts for this great website.
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- Storytelling: a top strategy for creating an innovative digital experience
- With demand for innovative user-research methods increasing, learn how storytelling can be used in user experience design
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- Top methods for social game usability testing
- Usability testing games is a relatively new field. Read some top methods for social game usability testing.
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- 7 usability guidelines for websites on mobile devices
- Usability and page design for websites on mobile phones is very different to that of PCs. These essential mobile usability guidelines will help ensure your site works well for mobile visitors.
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- Video on demand: 5 key behaviours and attitudes
- With video on demand becoming more popular and widespread, read about our research findings on VoD behaviour trends.
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- Designing interactive products for children - how is it different?
- The methods for carrying out user research and implementing design guidelines are different for young audience groups. Find out exactly how these methods differ.
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