Articles tagged with 'Multi-channel'
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- Six mistakes to avoid in mobile usability
- Looking to reach your customers through the mobile, but not sure of the best way to go about it. This article looks at some of the most common mistakes that people make when they are giving their business a mobile presence.
- Topic: Usability & user research
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- Service design across multiple channels - breaking down silos or joining up?
- In today's highly competitive environment, it's important to think about how a product or service is conceived and designed across multiple touchpoints. In this article we introduce the concept of service design and explain why it's important.
- Topic: User-centered design
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