Newsletter issue #67 - 1st October 2009
This issue
Welcome to the October 2009 edition of the Webcredible newsletter!
In this issue:
- Feature article: 6-step process for planning a user test
- Blog highlights in September
- New articles in September
- Useful program: ClickHeat
- Top link: Ultimate IE6 Cheatsheet
Enjoy!
Feature article: 6-step process for planning a user test
When you're conducting user testing you'll of course want to make sure that nothing goes wrong and that clients and stakeholders are satisfied with what you've done. Preparing for user testing requires a surprisingly large amount of planning. This article talks through 6 key steps to help you plan for user testing and make sure everything runs smoothly.
Blog highlights in September
Our most popular blog posts this month include:
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EEG as a measure of website success
As people continue to strive to find new measures of website success, a method which is currently under scrutiny is electroencephalography or EEG. Simply put, EEG measures conductance (electrical activity) in the brain, which can be associated with certain emotions, such as surprise or anger...
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Guest blog - Forms, forms and more... forms
After A-level exams is an incredibly stressful time for students. Despite the fact the exams are confined to the bin of history and you've done all you can, you still can't help worrying about it. I've discovered it's extremely difficult to actively stop thinking about something. I spent the first quarter of the holiday...
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Every little helps, except when it comes to online user experience
Everybody keeps telling us that online shopping is constantly growing, and I've bought many things online (books, CDs, DVDs), but I had never attempted a food shop online until recently and to be honest, the experience has sent me straight back to the checkouts. Using the website of a certain major UK...
Our other blog posts were:
- Accessibility tips for audio and video
- Book review: How to Grow Your Business by Alex Blyth
- Are you Twitter or Bitter? - Netimperative event
- Facebook makes a profit!
- Using videos on your product pages - a good idea?
- Guest blogger on accessibility
- What's happening at Webcredible
New articles in September
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Service design across multiple channels - breaking down silos or joining up?
In today's highly competitive environment, it's important to think about how a product or service is conceived and designed across multiple touchpoints. In this article we introduce the concept of service design and explain why it's important.
Useful program: ClickHeat
Want to find out where the most popular click points are on your website pages? ClickHeat is free, open source software which generates a visual heatmap of where visitors are clicking on your HTML pages, helping identify which links and layouts are working and which aren't. Simply download the program and discover the hot click zones on your website.
Top link: Ultimate IE6 Cheatsheet
There have been some interesting discussions on the Webcredible blog lately about developing with IE6 in mind. Well now Virtuosi Media has produced the Ultimate IE6 Cheatsheet, designed to help you fix more than 25 IE6 bugs. If you're looking to get round the bugs that make it hard to develop for IE6 users, then just click-through and read the cheatsheet.
Usability lab & focus group facilities hire
Hire out our London based, purpose-built, state-of-the-art facilities for usability testing, focus groups, user interviews and more.
Find out more about hiring our facilities
Training courses
Come on one of our training courses and become a web guru! Our 18 courses are run across 5 training streams:
- Usability & accessibility courses
- Website optimisation courses
- Online copywriting courses
- Web development courses
- Online marketing courses
Training courses are held every 2 weeks in London and are fantastic - small class sizes, highly interactive and taught by experts.
