http://www.webcredible.co.uk/user-friendly-resources/articles.shtmlRead through our free how-to articles and become a user experience & web design expert!en-GBSat, 04 Feb 2012 04:05:07 GMThttp://www.webcredible.co.uk/i/l.gifhttp://www.webcredible.co.ukhttp://www.webcredible.co.uk/user-friendly-resources/web-usability/mobile-behaviour.shtmlRead this article and learn how to get a true perspective of how people shop using their smartphones and create a great mobile customer experience based on real behavioursSat, 01 Oct 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/contextual-inquiry.shtmlLearn how to get under their skin and improve customer experience with this quick guide to Contextual Inquiry modelling, a technique for studying users in their natural environment and sorting the data into easy to analyse models.Thu, 01 Sep 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/tree-testing.shtmlIllogical information structure leads to bad user experience. Read this article on tree testing and make sure you get it right so your users can find what they are looking for.Fri, 01 Jul 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/diary-study-guide.shtmlA diary study is a useful tool to help learn about user behaviour as it provides a record of thoughts and actions in context. Read this guide to master the art of diary study research.Wed, 01 Jun 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/alpha-website-review.shtmlAlpha.gov.uk has been designed with customer experience and user needs at the top of the agenda. Read this article for an initial review and further thoughts for this great website.Mon, 16 May 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/storytelling-user-experience.shtmlWith demand for innovative user-research methods increasing, learn how storytelling can be used in user experience designTue, 03 May 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/social-game-usability.shtmlUsability testing games is a relatively new field. Read some top methods for social game usability testing.Fri, 01 Apr 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/mobile-guidelines.shtmlUsability and page design for websites on mobile phones is very different to that of PCs. These essential mobile usability guidelines will help ensure your site works well for mobile visitors.Thu, 10 Mar 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/vod.shtmlWith video on demand becoming more popular and widespread, read about our research findings on VoD behaviour trends.Tue, 01 Mar 2011 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/designing-interactive-products-for-children.shtmlThe methods for carrying out user research and implementing design guidelines are different for young audience groups. Find out exactly how these methods differ.Wed, 01 Dec 2010 00:00:02 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/personas.shtmlPersonas can communicate the results of user research in ways that means the results are taken into account throughout the design/development cycle. Find out how to make the best possible personas for your website. Fri, 30 Apr 2010 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/online-behaviour.shtmlWhen designing a website, there are key user behaviours that should be taken into account. But in order to take them into account, it helps to know them. This article discusses 10 of the more interesting and less well-known user behaviours that regularly occur in user testing.Mon, 01 Mar 2010 01:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/mobile-usability-mistakes.shtmlLooking to reach your customers through the mobile, but not sure of the best way to go about it. This article looks at some of the most common mistakes that people make when they are giving their business a mobile presence.Sat, 31 Oct 2009 01:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/testing-plan.shtmlPreparing for usability testing requires a surprisingly large amount of planning. Here are the 6 key steps you should go through to get ready.Thu, 01 Oct 2009 01:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/focus-vs-testing.shtmlFocus groups and usability testing are two very useful but very different user research disciplines. This article will look at the difference between focus groups and usability testing, the pros and cons of each and when in the development process you should use them.Wed, 01 Jul 2009 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/usability-ux.shtmlA good experience is essential for a customer to return and good site usability has several advantages. This article looks at the big picture and the difference in focus between usability and user experience.Mon, 01 Jun 2009 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/aesthetics-usability.shtmlHow we choose what to buy is a key question that should be asked when designing an ecommerce website. Find out the importance of and relationship between aesthetics and usability.Sun, 01 Mar 2009 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/user-analysis.shtmlYou've conducted your user interviews, but now you need to make sense of all that information you've gathered. These best practice tips will help you analyse the results.Thu, 01 Jan 2009 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/user-interviews.shtmlUser interviews are a great way to build research on your users and help improve the usability of your site. Find out how to conduct them.Fri, 01 Aug 2008 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/security.shtmlWith people having to remember more and more usernames, passwords and PINs, it's crucial that any online security offers the best possible usability. Find out how you can help customers remember their passwords and continue using your website in the long-term.Sun, 01 Jun 2008 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/orientate-users.shtmlFollow these top tips and make sure site visitors know where they are on your site at all times.Wed, 01 Aug 2007 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/eye-tracking.shtmlFind out the pros and cons of eye tracking, showing you when you should and perhaps shouldn't use it.Fri, 01 Jun 2007 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/ab-testing.shtmlSplit A/B testing is ideal for testing two web page designs to find out which is the best. Find out how A/B testing works and when to use it.Tue, 01 May 2007 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/ecommerce-findability.shtmlFiltering and sorting are essential for helping users find the products they're looking for. Find out how to make best use of this essential functionality.Sun, 01 Apr 2007 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-credibility/trusted-few.shtmlFind out how to avoid sneaky marketing practices that users can see through. Instead, provide honest and useful content and watch the number of repeat site visitors soar.Thu, 01 Mar 2007 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/website-review.shtmlArticle outlining the difference between the two usability evaluation methods: The expert usability review and usability testing.Mon, 01 Jan 2007 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/intranet-usability.shtmlRead through these intranet usability guidelines and discover how to improve employee productivity and ease of information-retrieval.Sun, 01 Oct 2006 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/mobile-usability.shtmlMobile and handheld usability testing is crucial to your business - find out why and what you need to do for this unique medium.Tue, 01 Aug 2006 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/testing-children.shtmlUsability testing with children can prevent some unique challenges - find out what exactly these are and what you need to do.Sat, 01 Jul 2006 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/focus-groups.shtmlFocus groups are fundamental as an input into any web design decisions - find out how to plan and successfully run them.Thu, 01 Jun 2006 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/usability-testing.shtmlEight essential guidelines for usability testing, helping you to plan, run and analyse usability tests.Sat, 01 Apr 2006 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/older-users.shtmlThe number of older web users is growing at a dramatic rate. Find out how to make your website easy to use for this lucrative market.Wed, 01 Feb 2006 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/site-search.shtmlSite search engines should always allow for common user errors. By taking these errors into account, users won't leave your site because the search function isn't showing them what you're looking for.Sun, 01 Jan 2006 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/search-engine-optimisation/seo-web-usability.shtmlHow a website optimised for search engines also improves its usability.Thu, 01 Dec 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/web-journeys.shtmlSomething as simple as taking a new bus journey to work can provide you with valuable usability lessons. Sound strange? Read on for more...Thu, 01 Sep 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/what-you-do.shtmlExplaining what you actually do is the first thing your website should do, but many sites forget this most basic of information. Find out how to do this effectively and avoid leaving your site visitors in the dark.Wed, 01 Jun 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-credibility/ahead-competitors.shtmlLearn how to stay ahead of your competitors in the fast-paced ever-changing world of the Internet.Sun, 01 May 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/track-visitors.shtmlUnderstanding what your visitors actually do on your website is an essential part of usability.Sun, 01 May 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/ecommerce-usability.shtmlHere are ten ways to improve the usability of your ecommerce site, so that you can maximise your conversion rate and help convert the contents of users' shopping baskets into orders.Tue, 01 Mar 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/new-browser-windows.shtmlFind out why opening a link in a new window is not generally a good idea.Tue, 01 Feb 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/effective-site-navigation.shtmlThere's not much point in getting to the top of the search engines if people can't find what they're looking for once they get to your website.Sat, 01 Jan 2005 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/speed-up-download-time.shtmlFollow this advice and you could shave off up to 90% of your page file sizes.Mon, 01 Nov 2004 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-credibility/visit-website.shtmlFind out why people may not be coming to your website and what you can do about it.Fri, 01 Oct 2004 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-credibility/why-website.shtmlDoes your website exist solely for the purpose of existing? Learn how to do something with it and get it working for you!Sun, 01 Aug 2004 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/big-websites-usability.shtmlUsability evaluation of ten of the most popular websites on the Internet.Thu, 01 Jul 2004 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-credibility/beyond-web-usability.shtmlFind out why usability will no longer give you the edge. Make way for web credibility.Thu, 01 Apr 2004 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/web-usability-killers.shtmlRead this article to check that your website isn't sending its visitors away.Mon, 01 Mar 2004 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/basics.shtmlLearn the all-important web usability basics with these tips and guidelines.Thu, 01 Jan 2004 00:00:00 GMThttp://www.webcredible.co.uk/user-friendly-resources/web-usability/seo-usability.shtmlThere's not much point in getting to the top of the search engines if people can't find what they're looking for once they get to your website.Wed, 01 Oct 2003 00:00:00 GMT