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Usability & user research articles tagged with 'User research'

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How to study mobile behaviour - an ethnographic perspective
Read this article and learn how to get a true perspective of how people shop using their smartphones and create a great mobile customer experience based on real behaviours
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A guide to conducting Contextual Inquiry user research
Learn how to get under their skin and improve customer experience with this quick guide to Contextual Inquiry modelling, a technique for studying users in their natural environment and sorting the data into easy to analyse models.
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Tree testing: an important step early in the web design process
Illogical information structure leads to bad user experience. Read this article on tree testing and make sure you get it right so your users can find what they are looking for.
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Diary Study guide: how to get the best results from diary study research
A diary study is a useful tool to help learn about user behaviour as it provides a record of thoughts and actions in context. Read this guide to master the art of diary study research.
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Storytelling: a top strategy for creating an innovative digital experience
With demand for innovative user-research methods increasing, learn how storytelling can be used in user experience design
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Video on demand: 5 key behaviours and attitudes
With video on demand becoming more popular and widespread, read about our research findings on VoD behaviour trends.
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Designing interactive products for children - how is it different?
The methods for carrying out user research and implementing design guidelines are different for young audience groups. Find out exactly how these methods differ.
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Personas - the definitive guide
Personas can communicate the results of user research in ways that means the results are taken into account throughout the design/development cycle. Find out how to make the best possible personas for your website.
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10 unexpected online user behaviours to look out for
When designing a website, there are key user behaviours that should be taken into account. But in order to take them into account, it helps to know them. This article discusses 10 of the more interesting and less well-known user behaviours that regularly occur in user testing.
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User interviews - analysis simplified
You've conducted your user interviews, but now you need to make sense of all that information you've gathered. These best practice tips will help you analyse the results.
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User interviews - A basic introduction
User interviews are a great way to build research on your users and help improve the usability of your site. Find out how to conduct them.
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