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Reports

Local Council Websites: The Devil Is in the Detail

  • Updated version of our annual guide to the best council websites
  • Assesses the usability of the 20 leading UK council websites
  • Provides 20 essential guidelines to which every council website should adhere

(First published: July 2010)

World Cup Websites: All to Play For

  • Evaluates the usability of the main World Cup-focused websites
  • Provides 10 best practice usability guidelines for websites
  • Guidelines can be transferred to other information-driven sites

(First published: June 2010)

Flights Online: Ensuring Your Site Takes Off 2010

  • Examines the website usability of 20 UK travel agents and airlines
  • Provides 20 essential guidelines for flight booking processes
  • Identifies key trends in online travel websites

(First published: June 2010)

Political Party Websites: Poor Communication with Users

  • Evaluates the usability of the 10 main UK political parties
  • Provides 20 essential guidelines to which every political party website should adhere
  • Guidelines can be transferred on to other information-driven sites

(First published: April 2010)

Ecommerce Accessibility for High Street Retailers 2010

  • Updated version of our annual guide to the most accessible ecommerce sites
  • Evaluates the website accessibility of the UK's leading high street retailers
  • Based on real world accessibility (not merely box ticking)

(First published: February 2010)

Energy and Water Supplier Website Usability 2009

  • Updated version of our annual guide to the best utility sites
  • Evaluates the websites of 17 UK energy and water suppliers
  • Provides 20 essential guidelines for utility websites

(First published: November 2009)

Ecommerce Usability for High Street Retailers 2009

  • Updated version of our annual guide to the best ecommerce sites
  • Assesses the websites of 20 of the UK's leading high street retailers
  • Provides 20 essential guidelines for ecommerce websites

(First published: October 2009)

Future comparisons: What's next for price comparison websites

  • Comprehensive look at the changing face of price comparison websites
  • Major UK financial comparison sites featured
  • Recommendations on how sites can develop to facilitate future growth

(First published: August 2009)

Local Council Websites: Inching in the Right Direction (2009)

  • Updated version of our annual guide to the best council websites
  • Assesses the usability of the 20 leading UK council websites
  • Provides 20 essential guidelines to which every council website should adhere

(First published: July 2009)

Flights Online: Ensuring Your Site Takes Off 2009

  • Updated version of our annual guide to the best flight booking sites
  • Assesses the website usability of 20 UK travel agents and airlines
  • Provides 20 essential guidelines for flight booking processes

(First published: April 2009)

Ecommerce Accessibility for High Street Retailers 2009

  • Updated version of our annual guide to the most accessible ecommerce sites
  • Evaluates the website accessibility of the UK's leading high street retailers
  • Based on real world accessibility (not merely box ticking)

(First published: February 2009)

Energy and Water Supplier Website Usability 2008

  • Updated version of our annual guide to the best utility sites
  • Evaluates the websites of all the UK's energy and water suppliers
  • Provides 20 essential guidelines for utility websites

(First published: November 2008)

Ecommerce Usability for High Street Retailers 2008

  • Updated version of our annual guide to the best (& worst) ecommerce sites
  • Assesses the websites of 20 of the UK's leading high street retailers
  • Provides 20 essential guidelines for ecommerce websites

(First published: October 2008)

Local Council Websites: Good, But No Cigar (2008)

  • Updated version of our annual guide to the best council websites
  • Assesses the usability of the 20 leading UK council websites
  • Provides 20 essential guidelines to which every council website should adhere

(First published: June 2008)

Flights Online: Ensuring Your Site Takes Off

  • Assesses the usability of 20 UK online travel agents and airlines
  • Provides 20 essential guidelines for flight booking processes
  • Guidelines can be transferred across other transaction-based sites

(First published: March 2008)

Ecommerce Accessibility for High Street Retailers 2007

  • Evaluates the accessibility of the UK's leading high street retailers' websites
  • Provides 20 essential accessibility guidelines for ecommerce websites
  • Based on real world accessibility (not merely box ticking)

(First published: December 2007)

Ecommerce Usability for High Street Retailers 2007

  • Updated version of our annual guide to the best (& worst) ecommerce sites
  • Assesses the websites of 20 of the UK's leading high street retailers
  • Provides 20 essential guidelines for ecommerce websites

(First published: October 2007)

Energy and Water Supplier Website Usability 2007

  • Evaluates the websites of all the UK's energy and water suppliers
  • Provides 20 essential guidelines for ecommerce websites
  • Guidelines can be transferred across other information and transaction-based sites

(First published: October 2007)

Local Council Websites: Design by Committee? (2007)

  • Assesses the usability of the 20 leading UK council websites
  • Provides 20 essential guidelines to which every council website should adhere
  • Guidelines can be transferred on to other information-driven sites

(First published: August 2007)

Driving Online Sales for Motor Insurance

  • Assesses the usability of 20 major UK car insurance providers' websites
  • Provides 20 essential guidelines for the quote process
  • Guidelines can be transferred across most online applications and transactions

(First published: April 2007)

Ecommerce Usability for Valentine Etailers

  • Evaluates the websites of 20 of the UK's leading Valentine etailers
  • Uses the same ecommerce guidelines as the High Street Retailers report
  • Provides 20 essential guidelines for ecommerce websites

(First published: February 2007)

Ecommerce Usability for High Street Retailers 2006

  • Evaluates the websites of 20 of the UK's leading high street retailers
  • Provides 20 essential guidelines for ecommerce websites
  • Based on usability testing with over 1000 participants

(First published: November 2006)

Online Travel Sector Usability Report

  • Offers top 10 guidelines for an online flight booking process
  • Also provides 11 bonus guidelines and ideas
  • Guidelines are transferable to other online travel sectors

(First published: September 2006)

Web Usability Guide

  • Comprehensive introduction to usability
  • Expert guidelines on web writing and ecommerce
  • Learn how to plan, run and analyse usability tests

(First published: April 2005)

Web Accessibility Guide

  • Comprehensive introduction to accessibility
  • Learn what web accessibility actually is
  • Find out what your legal requirements are

(First published: July 2004)

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