First published: July 2009
Local Council Websites: Inching in the Right Direction
The 'Local Council Websites: Inching in the Right Direction' report evaluates the top 20 Socitm council websites against 20 best practice usability guidelines (and is the third annual report on this sector). Based on our collective experience of usability testing conducted on council websites, we devised 20 essential guidelines that all local councils should adhere to, evaluating each site against these guidelines.
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The website we analysed and their scores were:
- South Oxfordshire - 73%
- Haringey - 70%
- Bristol - 69%
- South Norfolk - 69%
- East Sussex - 67%
- North East Derbyshire - 64%
- Surrey - 64%
- Surrey Heath - 63%
- Tandridge - 63%
- Lincoln - 62%
- South Tyneside - 60%
- Kirklees - 59%
- Lewisham - 58%
- Windsor & Maidenhead - 56%
- South Derbyshire - 53%
- Allerdale - 52%
- Brent - 51%
- Barking & Dagenham - 50%
- Salford City - 49%
- Walsall - 45%
