First published: July 2010
Local Council Websites: The Devil Is in the Detail
The annual 'Local Council Websites: The Devil Is in the Detail' report evaluates the top 20 Socitm council websites against 20 best practice usability guidelines. Based on our collective experience of usability testing conducted on council websites, we devised 20 essential guidelines that all local councils should adhere to, evaluating each site against these guidelines.
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The council websites we analysed and their scores were:
- South Tyneside - 70%
- South Holland - 68%
- Chichester - 66%
- Bath & North East Somerset - 63%
- Cambridgeshire - 63.5%
- Worthing - 62.5
- Richmond - 61.5%
- East Sussex - 60.5%
- North Yorkshire - 60.5%
- Brent - 60%
- Salford City - 58%
- Newcastle upon Tyne City - 57%
- Buckinghamshire - 57.5%
- South Ayrshire - 55.5%
- Allerdale - 54%
- Gloucestershire - 54%
- Exeter City - 53.5%
- Sefton - 50.5%
- York City - 50.5%
- Oxfordshire - 48.5%
