First published: August 2007
Local Council Websites: Design by Committee?
The 'Local Council Websites: Design by Committee?' report evaluates the top 20 Socitm council websites against 20 best practice usability guidelines. Based on our collective experience of usability testing conducted on council websites, we devised 20 essential guidelines that all local councils should adhere to, evaluating each site against these guidelines.
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The website we analysed and their scores were:
- Camden - 68%
- Lambeth - 67%
- South Norfolk - 62%
- Warwick - 60%
- Surrey - 59%
- Merton - 54%
- Nuneaton & Bedworth - 53%
- Bromley - 51%
- Bury - 44%
- Salford City - 44%
- Shropshire - 44%
- Southwark - 43%
- Barnet - 41%
- West Lancashire - 40%
- Milton Keynes - 36%
- Elmbridge - 34%
- Brent - 31%
- North Lincolnshire - 28%
- Wrexham - 26%
- Barking & Dagenham - 24%