First published: November 2008
Energy and Water Supplier Website Usability 2008
The Energy and Water Supplier Website Usability report is an update on the highly popular utility usability report of 2007. The report evaluates the websites of all UK energy and water suppliers against 20 best practice usability guidelines. Based on years of usability experience, we devised a list of essential guidelines that all utility websites should adhere to, evaluating each site against these guidelines.
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The website we analysed and their scores were:
Energy
- EDF Energy - 76%
- Npower - 75%
- British Gas - 64%
- Scottish & Southern Energy - 61%
- Scottish Power - 57%
- E.ON Energy - 54%
Water suppliers
- Southern Water - 77%
- United Utilities - 65%
- Thames Water - 64%
- Severn Trent Water - 61%
- Northumbrian Water - 57%
- Anglia Water - 56%
- Wessex Water - 55%
- Yorkshire Water - 52%
- South West Water - 51%
- Dwr Cymru Welsh Water - 41%
- Scottish Water - 32%
