First published: November 2009
Energy and Water Supplier Website Usability 2009
The Energy and Water Supplier Website Usability report is an update on the highly popular utility usability reports of 2007 and 2008. The report evaluates the websites of 17 leading UK energy and water suppliers against 20 best practice usability guidelines. Based on years of usability experience, we devised a list of essential guidelines that all utility websites should adhere to, evaluating each site against these guidelines.
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The website we analysed and their scores were:
Energy
- Scottish & Southern Energy - 73%
- EDF Energy - 72%
- Npower - 72%
- British Gas - 69%
- E.ON Energy - 68%
- Scottish Power - 63%
Water suppliers
- Thames Water - 87%
- Anglia Water - 83%
- Southern Water - 79%
- United Utilities - 72%
- Severn Trent Water - 70%
- South West Water - 67%
- Northumbrian Water - 59%
- Yorkshire Water - 57%
- Wessex Water - 49%
- Dwr Cymru Welsh Water - 41%
- Scottish Water - 32%
