First published: October 2007
Energy and Water Supplier Website Usability
The Energy and Water Supplier Website Usability report evaluates the websites of all UK energy and water suppliers against 20 best practice usability guidelines. Based on years of usability experience, we devised a list of essential guidelines that all utility websites should adhere to, evaluating each site against these guidelines.
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The website we analysed and their scores were:
Energy
- Powergen - 70%
- Npower - 62%
- EDF Energy - 54%
- British Gas - 53%
- Scottish Power - 48%
- Scottish & Southern Energy - 35%
Water suppliers
- Severn Trent Water - 53%
- United Utilities - 53%
- Anglia Water - 52%
- Southern Water - 51%
- South West Water - 50%
- Northumbrian Water - 50%
- Dwr Cymru Welsh Water - 49%
- Wessex Water - 41%
- Thames Water - 38%
- Yorkshire Water - 38%
- Scottish Water - 18%